We accept returns and exchanges of unworn, unused items in their original condition within 30 days of delivery. This excludes underwear, which due to hygiene reasons cannot be returned or exchanged if worn. We also do not accept returns on discounted items.
Before you ship anything back to us, you must contact us using our contact form to let us know you are wishing to exchange or return an item. Please leave a note of your name and order number included in the package being returned. All return shipments should be sent via a trackable method. Costs of returning an item is the responsibility of the purchaser.
We will accept returns on the following basis:
1. Your goods are faulty
2. You have ordered the wrong size and would like to exchange for a different size
3. You decide you no longer want the goods. All returned goods in this instance must be in their original unopened packaging and must not have been used.
All returns must be sent to our UK office.
13/5 The Loan
We are here to help you with any queries, so feel free to contact us on our form below